Shipping policy

Shipping Policy

At Luxury Product Site, many of the products featured on our website are shipped directly from the manufacturer, vendor, dealer, distributor, or authorized fulfillment partner. Because shipping methods, delivery times, freight requirements, and costs vary by product and brand, all shipping terms are subject to the policies and procedures of the manufacturer or fulfillment partner responsible for the order.

Order Fulfillment

Luxury Product Site does not warehouse or physically ship most products directly. Orders may be fulfilled and shipped by the original manufacturer, supplier, dealer, or third-party logistics provider.

Once an order is placed, fulfillment times may vary depending on product availability, manufacturer processing times, customization requirements, freight scheduling, and shipping destination.

Shipping Times

Estimated shipping and delivery times are provided for general guidance only and are not guaranteed unless expressly stated in writing by the manufacturer or fulfillment partner.

Some luxury, oversized, specialty, custom, or made-to-order products may require extended processing or production time before shipping.

Freight & Large Item Delivery

Many luxury products, including but not limited to saunas, spas, cold plunges, pergolas, outdoor kitchens, fireplaces, fire pits, massage chairs, golf simulators, electric bikes, robotic equipment, and other large or specialty items, may ship by freight carrier.

Freight shipments may require delivery appointments, liftgate service, curbside delivery, signature confirmation, or additional handling. Customers are responsible for ensuring that the delivery location is accessible for freight delivery.

Unless otherwise stated, freight delivery may be limited to curbside delivery and may not include inside delivery, assembly, placement, installation, electrical work, plumbing, permits, or removal of packaging materials.

Shipping Costs

Shipping costs vary by product, manufacturer, shipping destination, delivery method, size, weight, and any additional services requested.

Any shipping charges, freight fees, delivery surcharges, accessorial fees, or return shipping costs are determined by the manufacturer, vendor, carrier, or fulfillment partner.

Damaged Shipments

Customers should inspect all deliveries immediately upon arrival. If a package or freight shipment appears damaged, customers should note the damage with the carrier before signing, take photos of the packaging and product, and contact the manufacturer, vendor, or fulfillment partner as soon as possible.

Damage claims must follow the manufacturer’s or carrier’s required claim process and time frame. Luxury Product Site may assist by helping direct customers to the appropriate contact, but final resolution remains the responsibility of the manufacturer, vendor, carrier, or fulfillment partner.

Delays

Luxury Product Site is not responsible for delays caused by manufacturers, vendors, carriers, freight companies, weather, supply chain issues, customs, incorrect shipping information, delivery restrictions, missed appointments, or circumstances outside of our control.

We will do our best to help customers obtain available tracking or shipping updates when possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase. Additional fees may apply for address corrections, re-delivery, storage, returned shipments, or failed delivery attempts.

Third-Party & Affiliate Orders

Some products listed on Luxury Product Site may direct customers to a third-party manufacturer, dealer, brand partner, or affiliate website to complete the purchase. For those purchases, all shipping, delivery, tracking, freight, damage, and order fulfillment matters are handled directly by the company where the purchase was completed.

Installation

Unless specifically stated in writing, shipping does not include installation, assembly, construction, electrical work, plumbing, gas line connection, permits, site preparation, or disposal of old products or packaging.

Customers are responsible for hiring qualified professionals when installation or setup is required.

Contact Us

If you need help identifying the correct manufacturer, vendor, or fulfillment partner for your shipment, please contact us and we will do our best to direct you to the appropriate party.

Luxury Product Site
Email: info@luxuryproductsite.com
Website: www.luxuryproductsite.com